We strive to provide the best services and support to our customers. However, we understand that situations may arise where a refund is necessary. This refund policy outlines the conditions and procedures for obtaining a refund for our services. Please read this policy carefully.
Eligibility for Refund
Non-Refundable Services
Valid Reasons for Refund
Refund Procedure
Refund Denial
Changes to the Refund Policy
1
Eligibility for Refund
Refunds are only applicable to customers who have purchased services directly from our platform.
The refund request must be made within two days from the date of purchase.
The request for a refund must be accompanied by a valid proof of purchase.
2
Non-Refundable Services
The following services are non-refundable:
Buy Membership Packages
Promotional Packages
Taxes
Spa Listing Fee
3
Valid Reasons for Refund
Refunds will be granted in the following cases:
Duplicate purchases: If you accidentally made multiple purchases of the same service, we will refund the duplicate payment.
Service unavailability: If we are unable to provide the provide room or service due to technical issues or unforeseen circumstances, a refund will be issued.
Service not as described: If the service provided significantly differs from what was advertised, you may be eligible for a refund.
Unsatisfactory service: If you are not satisfied with the quality of the service provided, you may request a refund.
4
Refund Procedure
To request a refund, please contact our customer support team at https://spamart.info/contact Provide your proof of purchase plan, and a detailed explanation of the reason for the refund request.
Our customer support team will review your request and may require additional information or clarification.
If your refund request is approved, the refund will be issued to the original payment method within 7 to 14 of business days.
5
Refund Denial
Refund requests may be denied in the following cases
Failure to meet the eligibility criteria mentioned in refund policy.
The refund request is made beyond the specified time frame.
Providing false or misleading information in the refund request.
6
Changes to the Refund Policy
We reserve the right to modify or update this refund policy at any time. The revised policy will be effective immediately upon posting on our website. It is your responsibility to review the refund policy periodically.
For any further inquiries or clarification regarding our refund policy, please contact our customer support team.
Spa Mart
Contact us
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9773532526 (Monday - Friday | 9am - 6pm) contactus@spamart.info